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Order fulfillment

Depending on the amount of orders in our system to be processed, it could take up to two days to process a standard parts order. Usually, however, we try to get orders out the same day. It also depends on the time of day the order is placed. Orders placed before 2pm CET will typically go out the same day.

Every effort is made to deliver every package as soon as possible, so an exception does not necessarily denote a delayed order. But it may happen due to the things that are beyond our control.

Order processing time is counted from the moment of obtaining a positive payment authorization.

Domestic Shipping Rates and Estimates

(1) For calculated shipping rates:
Shipping charges for your order will be calculated and displayed at checkout.

(2) For domestic orders(within Poland):

Shipping option

Estimated delivery time

Price

    Upto 20kg

    Next day delivery

    8.99 PLN

    20kg- 31.5kg

    Next day delivery

    14.99 PLN

Deliveries are made from 08:00AM to 06:00 PM on Monday-Fridays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

Our services are available all over Poland

In-store pickup

You can skip the shipping fees with free local pickup at our shop India fresh, św. Mikołaja 42, 50-128 Wrocław. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 12:00 to 20:00 from Monday through Saturday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries with rates as mentioned below in PLN:

Country Name

1Kg

5Kg

10Kg

20Kg

31.5Kg

    Austria
    36
    38
    39
    57
    71
    Czechy
    28
    31
    32
    50
    70
    Germany
    29
    30
    32
    50
    70
    Hungary
    36
    38
    39
    57
    71
    Lithuania
    36
    38
    39
    57
    71
    Latvia
    48
    50
    53
    65
    78
    Netherlands
    36
    38
    39
    57
    71

Calculated shipping rates:

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery times:

Usually it will be Next- day delivery once the order is processed and shipped.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at hello@indiafresh.eu with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after order confirmation, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@indiafresh.eu with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at hello@indiafresh.eu.

For more information, please read our Return Policy



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